Thank you for choosing Prismpicks. This Refund Policy outlines the terms under which customers may request a refund for our digital services. Please read carefully before making a purchase.
- Eligibility for Refunds
a. Prismpicks offers a 30-day money-back guarantee for all new customers. If you are not satisfied with our services for any reason within the first 30 days of your initial purchase, you may request a full refund.
b. Refund requests must be submitted within 30 days from the purchase date. Requests made after this period will not be eligible.
c. Refunds do not apply to promotional offers, discounted subscriptions, or services purchased with referral codes, unless otherwise specified.
- How to Request a Refund
a. To request a refund, please contact our support team at [email protected]
and include the following information:
Your full name
Order/transaction ID
Email address used at checkout
Reason for your refund request
b. Refund requests will be reviewed and processed within 5–7 business days after receipt.
- Refund Conditions
a. Refunds will only be issued to the original payment method used for the purchase.
b. Customers must not be in violation of our Terms of Use or engaged in fraudulent activity.
c. If you have used a substantial portion of our premium services (such as downloading or accessing a significant amount of paid content) before requesting a refund, Prism Picks reserves the right to issue a partial refund or deny the request.
- Disputed Charges
a. If you notice an incorrect or unauthorized charge, please notify our support team immediately.
b. We will investigate and, if applicable, correct any billing errors as quickly as possible.
- Subscription Cancellation
a. If you cancel your subscription within the 30-day refund period, your account will be terminated, and you will lose access to all premium features.
b. Canceling a subscription after the 30-day period will prevent future renewals but will not result in a refund for past charges.
- Changes to this Refund Policy
Prism Picks reserves the right to update or modify this Refund Policy at any time. Any changes will take effect immediately upon posting on our website.
- Contact Information
For questions about this Refund Policy, please contact us at:
📧 [email protected]
- Consent
By purchasing and using our services, you acknowledge and agree to the terms of this Refund Policy.